This Agreement is concluded between Natalia Fedorova, acting as an independent software developer and tax resident of the Republic of Cyprus (the “Licensor”), and any natural or legal person who installs or uses the Software (the “User”).
Contact: support@fedorova.app
The Licensor grants the User a non-exclusive, non-transferable licence to use the Software on the Portal for the User’s own business purposes, for as long as the Software remains installed.
The licence is granted for use through the Bitrix24 interface and the Licensor’s server component. No copy of the server source code is supplied, and none is required for use.
The Software connects to the Mailbox over IMAP or through an authorisation granted by the mail provider, reads incoming messages, and creates leads, deals and contacts in the CRM of the Portal according to the rules configured by the User.
The Software does not send email on the User’s behalf, does not delete messages, and does not mark them as read.
The User is responsible for the lawfulness of connecting a given Mailbox and for informing the people whose data passes through it, where such information is required by the law applicable to the User.
The User keeps the credentials used to connect the Mailbox confidential and withdraws them when they are no longer needed.
The Software is distributed through the Bitrix24 Marketplace free of charge. Where additional paid functionality is offered, its price and the conditions of payment are stated in the application card before purchase, and no paid functionality is enabled without the User’s explicit action.
In relation to the data contained in the User’s messages, the User acts as the controller and the Licensor acts as a processor following the User’s instructions. The categories of data, the purposes, the retention periods and the security measures are described in the Privacy Policy, which forms part of this Agreement.
Support is provided by email at support@fedorova.app on business days, Monday to Friday, 09:00–18:00 EET. The first reply is sent within one business day.
Support covers the functioning of the Software itself. Questions about the Bitrix24 platform are addressed by its own vendor.
The Licensor keeps the server component running and corrects faults that are reported or detected, but does not warrant uninterrupted operation. The Software depends on services outside the Licensor’s control — the Bitrix24 platform, the User’s mail provider and the network — and interruptions on their side are not a breach of this Agreement.
The Software is provided “as is”. To the extent permitted by applicable law, the Licensor gives no warranty that the Software will fit a particular purpose beyond the functions described in the application card.
The Licensor is liable for direct damage caused by the Licensor’s intentional misconduct or gross negligence. Liability for other damage, including loss of profit and loss of data on the User’s side, is excluded to the extent permitted by applicable law.
Nothing in this Agreement limits rights that cannot be limited under the mandatory law applicable to the User, including consumer protection law within the European Union.
The Agreement enters into force when the Software is installed on the Portal and remains in force while it stays installed.
The User may terminate it at any time by removing the Software from the Portal. On removal, access credentials are deleted immediately; the remaining data is deleted as described in the Privacy Policy.
The Licensor may suspend the licence if the Software is used in breach of clause 5, after notifying the User by email at the address stated on the Portal.
The Licensor may amend this Agreement. The current version is always published at this address with its version number and date. Continued use of the Software after a change takes effect means the User accepts the amended version; a User who does not accept it may remove the Software.
This Agreement is governed by the law of the Republic of Cyprus, without prejudice to the mandatory provisions of the law of the User’s country of residence.
Disputes are first addressed by negotiation. A claim sent to support@fedorova.app is answered within thirty calendar days.